Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at or via text 716-229-9000

Memorials & Keepsakes

Once your horse hair arrives the processing time is approximately 1-3 weeks.


  • Minimum length of 12" and must be solid and not wisp off at this point. 
  • Minimum bundle width of your pointer finger or sharpie marker.


  • Minimum length of 6"
  • Minimum bundle width of your pointer finger or sharpie marker.
  • Great option for mane & forelock hair!


  • No minimum length or width.
  • Hair must not be matted.

All unused hair is returned with your completed order!

  1. Place your order online.
  2. Collect the amount needed and secure the thickest part with a rubber band, hair tie or tape.
  3. Place hair in a zip-lock bag and label it with the horse's name and your contact number.
  4. Place in any kind of mailing envelope with your address written on the outside, this is so I can pair it up with your order when it arrives.

Ship to,

Hoofbeat Designs

9361 Older Hill Rd

Franklinville, NY 14737

Orders are canceled and refunded if they are deemed unsafe or if the instructions were not followed. They are returned with tracking, these reasons include but are not limited too;

  • rotten flesh
  • excessive moisture/mold
  • infested with ticks/bugs
  • matted
  • human hair
  • no info to pair up order
  • no hair or communication in over 30 days


We offer returns on all in stock items within 30 days. Unfortunately, we are unable to take back custom orders unless it was a mistake on our end. What is a custom order? Anything that was made a certain size or was a requested item or was customized with wording.


Yes we do! This option is available during checkout. If for any reason you believe the shipping rate is incorrect please contact us.