Frequently Asked Questions

The deadline for shipping horse hair in for Christmas orders 2022 is Saturday, November 19h, this is 4 weeks before USPS First Class last shipping date, and this is the date the hair must be delivered to me. 

I am continuously working hard to get orders out in time so any orders recieved after this date may still arrive in time but do not rely on it.

Once your horse hair arrives, the processing time is approximately 3 weeks.

Use your hands to judge the amount of hair to mail in. Place your hand around your other hands fingers based on what's needed for each item and then around the amount of hair your sending in. Your package should also not weigh more than 4oz per item, if it does you are mailing in too much.

BRACELET

• Minimum length of 12" and must be solid and not wisp off at this point. 
• Minimum bundle diameter of 1-2 fingers per item.
• Best option is tail hair.

TASSEL

• Minimum length of 6"
• Minimum bundle diamter of your pointer finger or sharpie marker per item.
• Great option for mane & forelock hair!

LEATHER KEY CHAIN

• Minimum length of 6"
• Minimum bundle diamter of your pointer finger or sharpie marker per item.
• Great option for mane & forelock hair!

All unused hair is returned with your completed order!

1. Place your order online first.
2. Collect the amount needed and secure the top thickest part with a rubber band, hair tie or tape.
3. Place hair in a zip-lock bag and label it with the horse's name and your contact number.
4. Place in any kind of mailer with your return address on the outside, this is what I use to pair up your order when it arrives.

Ship to,

Hoofbeat Designs

9361 Older Hill Rd

Franklinville, NY 14737

Orders are canceled and refunded if they are deemed unsafe or if the instructions were not followed. They are returned with tracking, these reasons include but are not limited too;

• rotten flesh
• excessive moisture/mold
• infested with ticks/bugs
• matted
• human hair
• no order to pair up with
• no hair or communication in over 30 days

We offer returns on all in stock items within 30 days. Unfortunately, we are unable to take back custom orders unless it was a mistake on our end. What is a custom order? Anything that was made a certain size or was a requested item or was customized with wording.

Yes we do! This option is available during checkout.